Audio Dropouts During Meetings After Latest Update — Anyone Else?

Do you perhaps have your headset paired to you mobile phone at the same time? And getting message notifications from app like Messenger of Whatsapp?
I’ve noticed that probably when reading those messages (or maybe getting notifications??) audio from webinar disappered for me for like 2 seconds every time. 
So maybe try turning off Bluetooth on you mobile phone during meeting and check if problem still persists.

I’ve had the same - very random, and luckily I’m not missing anything on calls, but clenching through-out as I know it comes back in about 5 seconds.

Hoping it gets solved soon.

I've been having the same issue for a while now (maybe a year). During longer meetings (e.g. an hour+), audio cuts out for about 10-20 seconds, video keeps working fine, and afterwards the message “Internet connection is unstable” (maybe not those exact words but you get the idea). It happens max once per meeting, seems to happen at random times, and doesn’t happen every meeting.

I have a feeling this is just a default message that appears though. I’ve had internet problems as well, but in that case both audio and video stops. With this issue video keeps working fine. I think maybe the audio part of zoom gets stuck sometimes.

I hope they find a fix for this, as it's very disruptive. Someone will be talking to me and I have to interrupt them and tell them to wait until the audio comes back.

I am having the same issue and do not use headsets. My router is sitting on top of the desk that I work from when on zoom meetings. Sound cuts out every few minutes for a few seconds. Internet is not unstable and upload/download speeds are very fast. 

I’ve been having this issue for the past several months.  I am in zoom calls several times a day.  There is a large 4pm meeting that Zoom often doesn’t let me connect to.  It will say my audio device is not connected or that I do not have an audio device.  Even though It was fine in the previous meeting.  I don’t know why it’s ONLY after 4pm.  There is no spike in internet usage in my building, no throttling, nothing. 

 

Audio dropping for a few seconds while video carries on is a useful clue. Video hides a short gap by holding a frame, but audio has to arrive on time, so short bursts of loss or jitter show up in the audio first. Next time it happens, open Settings, Statistics, Audio, and see whether latency, jitter or loss spiked at that moment. Then rule out local causes: one long meeting on wired Ethernet, Wi-Fi power saving off on the adapter, and Bluetooth off if the headset is also paired to a phone (as another reply said, that alone can do it). If it only happens an hour in, periodic Wi-Fi background scanning is a common cause. netcheckpro.online/jitter-test gives a quick jitter check (I made it, and it's free), but the in-meeting stats are better evidence.

Audio dropping for a few seconds while video carries on is a useful clue. Video hides a short gap by holding a frame, but audio has to arrive on time, so short bursts of loss or jitter show up in the audio first. Next time it happens, open Settings, Statistics, Audio, and see whether latency, jitter or loss spiked at that moment. Then rule out local causes: one long meeting on wired Ethernet, Wi-Fi power saving off on the adapter, and Bluetooth off if the headset is also paired to a phone (as another reply said, that alone can do it). If it only happens an hour in, periodic Wi-Fi background scanning is a common cause. netcheckpro.online/jitter-test gives a quick jitter check (I made it, and it's free), but the in-meeting stats are better evidence.

hi ​@Samuel Ackerman 

if you are too far from your microphone and you have the standard background removal enabled, you will get a drop.
If there is a lot of background noise this is more likely to happen.

I always use the test speaker and microphone before EVERY call.
 

just to hear how good I am, and that I an close enough to the microphone

All the best

John Drinkwater

Zoom Community Super Champion

I am not a Zoom Employee

https://www.linkedin.com/in/johndrinkwaterlordzoom/

https://www.youtube.com/@boomwithlordzoom

I’m noticing the same thing.  Audio from others in the meeting mutes (either while they’re sharing or while they’re speaking) but video remains stable.  Audio returns and “catches up” with video.