Products

Hello! Looking for some help on an issue I've been having with webinars in Zoom since the 5/23/24 release.  Here's some info about my device (Lenovo ThinkPad X1--upgraded with new Zoom Workspace on 5/24/24):Processor 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz 3.00 GHzInstalled RAM 16.0 GB (15.7 GB usable)System type 64-bit operating system, x64-based processor Edition Windows 10 EnterpriseVersion 21H2Installed on ‎6/‎9/‎2023OS build 19044.4412Experience Windows Feature Experience Pack 1000.19056.1000.0Whenever I copy and paste a link or text from a Word document into the in-meeting Zoom Group Chat chat, at some point during the webinar, my text will appear only in Wingdings font for hosts, panelists and some participants to see and cannot be toggled off to legible text. I have tried clicking More , and then changing the option from Everyone to Participant Can Chat With Hosts and Panelists and back again, but that hasn't worked . This is a pain poi

Zoom version: Version: 5.16.10Apple devices: latest OS'sMy devices have their clocks set to Australian Eastern Standard Time (switching to Australian Eastern Daylight Time for summer) - ie +10 or +11 hours in relation to UTC.Zoom preferences pick up this time setting.I receive Zoom meeting invitations from various sources which display the meeting time in the email.But when recorded in Zoom and my Apple Calendar the times are recorded as UTC - ie 10 or 11 hours later than local time.  eg today an invitation for 9:30 on Saturday was recorded for 10:30pm on Friday.It appears that the Zoom invitations lack time zone information for Apple to use in processing the invitation in my devices.Any comments?

Hello, I would like to change to langage on my zoom activity reports. Currently, they are in french but I would like to have my meeting activity reports in english.  How can I change that ? Thanks 

Hi, Do you know how can I contact someone from Zoom. I tried everything. I paid for Zoom Pro and I still have 40mins for a meeting. I need to work, that's why I pay!  Thanks

I'm new to Zoom, and have recently learned that Zoom's built-in whiteboard won't work with the multi-page PDFs I use while teaching (support has confirmed this limitation).  So I try the Miro and Mural integrations, but those don't allow for proper touchpad controls (zooming in/out, specifically), making them too inconvenient for my clients. It's all adding up to a deal-breaker for me.  Has anyone out there found ways around these limitations?

Hello, during an online class I could hardly hear one participant. The voice was disappearing. I heard other participants very well and, oddly enough, the others could hear him, but not me. He had his contactless earphones. What should I/ he do next time so I could hear him?

I have noticed that I do not receive push notifications on my cell phone when I receive a SMS text via Zoom.  Is there a way to set this up for any inbound SMS messages?ThanksAP

While creating a new 10DLC it gets rejected even before i submit it 

Help! I'm just looking to copy a style from a shape to apply it to another in my whiteboard. Like any copy Formatting from Word, PPT, etc... I have a huge whiteboard with several dozens of shapes already and I just need to change formatting for consistency. Seems it should be simple. Only option from the chatbot was to copy and past another shape... which means also copy pasting all the text in them as well.  Anyone have a quick solution? 

I've got some whiteboards that are large enough to really push the limits of what the software can handle.  Will it make a difference if I split the content up over multiple pages? To illustrate what I'm asking, imagine the following two scenarios:Two large clusters of content are on the same page, but separated far enough that they cannot be viewed at the same time.  Or...Each of those two large clusters is put on its own page.Should I expect different performance from those two scenarios? Thanks!

In the Zoom Desktop Client there are options for Settings --> General --> Zoom Rooms -> "Only show when a nearby Zoom Room is detect" and "User Zooms auto-detection" Currently there is no plist option key to enable those features on all end points https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064957, leaving it up to the users to turn it on  Any plist option to turn those on and guidance of security permission changes needed to the config profile as well would be appreciated 

Our small church has a paid Zoom account (one license). We were hoping to take a vote during an upcoming meeting, but from understand from my research, we cannot do this unless we buy another license for Zoom Room to use.Is this correct??

Good evening,I recently performed a factory reset on my Polycom VVX 250 to troubleshoot an issue for a different phone provide. After rebooting, the phone automatically downloaded provisioning files from your servers:Provisioning URL:https://provpp.zoom.us/api/v2/pbx/provisioning/Polycom/vvx25048256749e3e7-features.cfgConfig File:48256749e3e7-features.cfgThe admin password has been overridden by the configuration. Could you please provide the admin credentials or guide me on how to perform a full reset?Thank you for your assistance.

I just signed up for scheduler, need to get sms or email notification when someone creates meeting, so I don't have to keep checking zoom calendar,  how to do that? Tried setting notifications to you everywhere but no email or sms works for creating meeting. Email is sent to attendee when creating meeting but not to host, email is sent to both when meeting cancelled.

Hi friends, can any one help me with this.. After creating a Webinar in Zoom Web Portal, I was trying to Import the Registrants so followed the instruction on the article (link given below) . There under Invitations as I did Scroll to Manage Attendees and as I tried to click Import from CSV. The very option "Import from CSV" is missing. Kindly guide me..https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065473 

Bonjour,Je possède une TV LG modèle 47LA066OS-ZA, je n’arrive pas à me connecter sur des sites internet.Je reçois une erreur indiquant un problème de SSL.Actuellement je voudrais pouvoir me connecter à ZOOM Workplace pour suivre des réunions auxquelles je suis abonné.Que dois-je faire pour me connecter aux sites internet divers et installer ZOOM sur ma TV ?CordialementG. MENIN** J'utilise Zoom sans problème sur mon PC

Hi there!  I have a Zoom Meeting Room already that I use for tutoring sessions. I use my PC or laptop for holding these session.I am "venturing out" and attempting to hold one of my meetings from my iphone. Would someone be willing to give me the steps to accomplish this?  Initially what I would like to do is to be able to see what it will look like for my students that attend.  A trial run of sorts.  If I am on my phone hosting, can I join my own meeting from either my PC or my laptop?  Of course, I would not be the Zoom Meeting it if I were attending from another device....I really just want to see what the environment looks like.  Thanks!

How to remove Join Teams Meeting Passcode (Alphanumeric) Logitech Sync Portal or Rooms? When joining a Teams meeting from a zoom room it always asks for meeting passcode any way to remove? 

How do I add custom questions to the webinar registration form? 

Does anyone know why the Zoom share link has changed in the Android app and where the settings are to amend it? It used to have the time and date on it with the meeting name, but now it just looks like this: Click https://us04web.zoom.us/j/74713316989?pwd=bdaiKqTUb5XruPAakGL7xkMhUbwSfz.1 to start or join a scheduled Zoom meeting. Do you know how i can change it back? Thanks!

Hi there,Is it possible to create a Zoom Event without the attendee needing to fill out their email address and name? We are collecting this in another platform. I've turned off the 'Registration Required' option but this still appears:Thanks,Cliona

Hi everyone, I used to be able to keep two Zoom sessions open at the same time — one on my desktop computer and one on my laptop.But recently, whenever I log into Zoom on one device, the session on the other device gets disconnected automatically.Has anyone else experienced this issue, or know if Zoom has changed its policy or settings regarding simultaneous logins?Thanks in advance for your help!

HI All. Today I found my zoom hppen calendar issue,when i click calendar icon on zoom app. it didn't show any information.i had reauthorize Office 365 outlook link to zoom app again.Updated zoom to  the newest version (6.5.6) Windows .64bit.  

Hi @Bort I should not have hit update zoom, but I am looking for the version of zoom which I downloaded on April 3 2024 Windows 11, I am not sure which  version was there at that time, can you help with those links for zoom installer ( April 3 2024 ) for windows ?Please help @Bort 

Hi I want to use calendly as a booking tool. There I can integrate zoom as well.In Zoom I connected it with my private gmail account. So that booking will be copied to my calendar.Is there a possibility to change that connection? I use wordpress titan email as my business account. I would like to use that calendar or maybe I have to change titan?The confirmation email is send from my gmail account even I am registred with my business email.I want the sender email beeing seind from my busniess account.