10DLC getting rejected | Community
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M
Newcomer
MattX
Newcomer
February 24, 2025
Solved

10DLC getting rejected

  • February 24, 2025
  • 2 replies
  • 3 views

While creating a new 10DLC it gets rejected even before i submit it 

Best answer by lancetlc
Thank you for reaching out with your 10DLC questions. We have a dedicated team ready to assist you. Please follow the instructions below for support:
 
Phone Support
  1. Call 888-799-9666 ext 2.
  2. Enter your personal meeting ID and host key found in your personal profile on the web portal.
  3. Press 1 for 10 DLC Issues and Concerns.
    Online Support
     
    Alternatively, you may open a ticket through the web portal by following these steps:
    1. Navigate to the support ticket page.
    2. Use the following template to fill out the fields:
    3. Request Type: Technical Support
    4. Your email address: [your Zoom admin email address]
    5. Subject: Issue with SMS/MMS after 10DLC cutover
    6. Description: [please describe your issue, including the impacted phone numbers, the date the issue started, and the troubleshooting steps taken so far]
    7. Product: Zoom Phone or Contact Center
    8. Attachments: [if you have any screenshots of error messages, etc., please include them here]
       
      Our team will review your ticket and get back to you with the necessary assistance.
       
      If you have any further questions, please do not hesitate to reach out.

2 replies

L
Employee
lancetlcAnswer
Employee
April 21, 2025
Thank you for reaching out with your 10DLC questions. We have a dedicated team ready to assist you. Please follow the instructions below for support:
 
Phone Support
  1. Call 888-799-9666 ext 2.
  2. Enter your personal meeting ID and host key found in your personal profile on the web portal.
  3. Press 1 for 10 DLC Issues and Concerns.
    Online Support
     
    Alternatively, you may open a ticket through the web portal by following these steps:
    1. Navigate to the support ticket page.
    2. Use the following template to fill out the fields:
    3. Request Type: Technical Support
    4. Your email address: [your Zoom admin email address]
    5. Subject: Issue with SMS/MMS after 10DLC cutover
    6. Description: [please describe your issue, including the impacted phone numbers, the date the issue started, and the troubleshooting steps taken so far]
    7. Product: Zoom Phone or Contact Center
    8. Attachments: [if you have any screenshots of error messages, etc., please include them here]
       
      Our team will review your ticket and get back to you with the necessary assistance.
       
      If you have any further questions, please do not hesitate to reach out.
MGSR
Community Manager
MGSR
Community Manager
July 21, 2025

Hello @MattX,

Thanks for reaching out! Since additional help can be provided by our 10DLC dedicated team through calling directly or submitting a ticket, I’ll be marking @MattX;'s answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to call or submit a ticket.

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