Products

 ⚫️ Process to test AIC 3.0 and transition your current agent to AIC 3.0:Duplicate your existing agent Ensure the ZVA 3.0 toggle is enabled on the cloned agent Run test scenarios in preview to confirm expected behavior (Optional) Once validated, go to your production agent and scroll down to the bottom of the page to find the traffic splitting setting (Optional) Start by routing 10% of traffic to the cloned agent with ZVA 3.0 enabled, 90% of traffic to your existing agent. (Optional) Monitor containment rate, resolution rate, and surveys to identify any adjustments needed in the ZVA 3.0 agent. Make adjustments and publish the AIC 3.0 agent. Gradually increase the traffic routing until you are ready to enable ZVA 3.0 on your production agent. Once you are at 100% of traffic on the AIC 3.0 agent, then you can go back to the AIC 2.0 original version, turn on AIC 3.0 and 100% of traffic

Has anyone else had this experience that all actions are very slow? When I move a mouse to the edge of the Window, it takes 2-3 seconds to activate resizing. When I hover over any button, it's the same. After clicking on "Unmute" button, it takes 1-4 seconds to unmute.

Hola, tengo un problema con las grabaciones de zoom por correo. Al momento que configuro mi grabación de zoom, lo pongo a petición para que mis clientes antes de ver la clase grabada se registren primero para luego aprobarlas manualmente. Pero el problema está cuando les apruebo... les llega un correo con el link de la clase y es ahí que ese link mis clientes lo pueden compartir con otras personas quienes los pueden ver sin ningún registro y eso es lo que quiero evitar.¿Como hago para que ese link vuelva a solicitar solo el correo de la persona que está autorizada en ver la clase y así evitar que cualquier persona lo pueda ver? Saludos

Are there logs in the Zoom web portal where I can see if there were any outages where we may have lost connectivity briefly? We had some internet issues.and one area reported they had intermittent outages with Zoom Phone  even though we have local survivability. They also reported they were missing call recordings that appeared later.Thank you in advance.

Hello Zoom Team,I’d like to request a much-needed enhancement to Zoom’s transcript feature that would significantly improve usability and avoid lost content—especially for co-hosts and participants who rely on transcripts for meeting documentation, note-taking, or compliance.Feature Request:Please add a Zoom setting or transcript app enhancement that enables auto-saving of the meeting transcript to a user-defined file path (e.g., local drive, OneDrive, or network folder).This would eliminate the need to manually click “Save Transcript” at the end of every meeting.Why this matters:Transcripts are often lost when another host ends the meeting before I have a chance to hit "Save."Sometimes the transcript panel gets hidden or closed, and I simply forget to reopen it to save before leaving the meeting.In multi-hos

Chat button won't work.  it shows but no response. Other tabs buttons work fine. Host has not disabled chat. I have tried uninstalling zoom. Re installed most recent zoom version, cleared cache, set font size to default. Tablet is android 12 zoom is most recent download. Thank you.

How do I chat on a zoom meeting when I don’t see the chat button . ?

Recently I noticed some Zoom features stop responding randomly on Android tablets while the rest of the app works normally. For example, the chat button sometimes becomes completely unresponsive even after reinstalling the app and clearing cache.Is anyone else experiencing similar issues on Android 12 or newer devices? Would love to know if there is a working fix or workaround.

Hi, everybody. Does anybody have the same problem as us. Zoom is not responding to our emails? We email support as well as our account manager, and it is just silence? We try again and another silence. We have been with Zoom for many years, and they're just going downhill. 

 Hi Zoom Marketplace team and community,I'm preparing a Marketplace submission for our app and need clarification on the DAST documentation requirement, specifically around which environment the OWASP ZAP scan should be performed in.Our situation:Our app integrates with Zoom to join meetings for recording and transcription purposes. Since the app has not yet been approved by Zoom, the Zoom integration feature is currently only functional within our development Zoom account and has not been released to our production environment for general users. Running the ZAP scan against production would require us to release a feature that isn't yet approved.My questions:1. Does the DAST scan need to be performed against the production environment specifically, or is a staging/pre-production environment that closely mirrors production acceptable?2. For apps in this pre-approval state, what is the recommended appro

Hi everyone,My app is already published on the Zoom Marketplace. I’ve enabled EU availability and turned on discoverability, and I’ve completed all the required business information fields (Business Name, Business Phone Number, last 4 digits of the business bank account, Trade Register Number, etc.).The integration works correctly for most Zoom accounts. However, I’m facing an issue specifically with Irish Zoom accounts, where an error message appears during the integration process.Has anyone encountered this before or knows how to resolve it? 

So I've been using Zoom meetings for a long time without any issues. And then we started having problems about a week ago. I'm the host and usually I have 1 to 6 participants in a meeting. I can hear everyone absolutely fine, myself included, no echoes, nothing. However, from time to time, all the participants say that they hear echoes - echoes of their own sounds and echoes of other participants, but they hear me, the host perfectly.Anyone ever have this problem? Any guesses what could be wrong? Any help is much appreciated, because I'm just super annoyed by now (reinstalled Zoom twice already, checked everything million times, everything seems to be working fine for me, but at the same time I know that something is not okay, because this happens again and again, in different meetings with different participants)

Hello.   Currently I have AI companion which I use to record and transcribe calls and feed into my AI machine to help create next steps, project plans and follow up emails.  The challenge I have is when I do not set the call up using my Zoom account or I am on TEAMS or Google Meet, I cannot get the benefits of using AI Companion.  I am thinking I need to look into another product such as OTTER, but before i do I wanted to know if any of you know if it is possible to invite the AI companion to meetings you are having outside of your zoom account and in Google Meet and Teams. I appreciate any feedback anyone can provide.

From time to time users will dial a number and it states call forbidden. They hang up the phone and dial the number again and the call completes?

Does anyone know how to move the ZVA on your website? I have looked and looked and I can’t figure it out. I just need to move it slightly because it is conflicting with something else on our site. Any help would be greatly appreciated.  

Hi, Zoom Community,I get Zoom pop-up notifications on my Windows 10 desktop for every event on my Google calendar. I only want Zoom to notify me about Zoom events. How can I turn off Zoom's notifications for the non-Zoom events??Thank you!

Can't find an answer anywhere here, so asking the community. I have been using Zoom for several years, and over the past month or so the audio stopped working when sharing a video using 'Share Screen'. I teach English 1-to-1 on Zoom, and often use YouTube videos as part of the lesson. Before anyone asks, I have updated and reinstalled Zoom, and the problem is happening on both Windows and Mac.I have "share sound" selected, and have tried using "optimise for video sharing" as well as not optimising (never used to need to do this)I am using a Platronics mic and have this as the system audio, (as always) for mic and headphones.I thought it might be a copyright thing, and tried it with Spotify, and it doesn't work with that either, nor does it with iTunes music. It's really impacting my lessons, and it's annoying because I'm paying for Zoom yet I'm not getting what I need. It's worked for year

تلخيص الدروس المعروضة على الزوم

I am the host on our zoom mtg. I am out of town and don’t know how to have someone start meeting if I can’t. I paid for zoom account but our teacher needs to be able to start meeting without me. How do I do that? 

I work for a law firm and there are several courts that publish their zoom meeting links to join and either watch or participate. We have a polycom system that is connected to a zoom account. The polycom can connect to Zoom meetings either manually, or ones added to the account calendar. We would like to add these public meetings to our zoom calendar. I have tried taking the link and putting it in the outlook calendar connected to the zoom account. The meetings never show in zoom. I have tested the link and I can create meetings that sync and end up in outlook. I can invite that zoom account to meetings another creates and that ends up in zoom meetings and the outlook calendar. But I have tried manually adding the meeting to the outlook calendar, and tried inviting that outlook account to a event using that public zoom link. Zoom isnt seeing the link or something.How do I add these public meetings to our zoom calendar?

Hi, I am trying to convert my meeting recording that was a 2-hour long session with a 1 partner and it is very slow. In the last 30-minutes it has gone to 4%. I have no idea where the file is going to try what the AI suggested. Is this likely to work where it is going so slow?  I really do not want to record this again so trying to help it along while it is still trying.  Guess next time I use the cloud! 

**Environment:**- Zoom 7.0.0.1666 (native .deb)- Ubuntu 24.04.4 LTS, GNOME 46.0, Wayland session- Intel Lunar Lake GPU (Mesa 25.2.8)- Dual monitor: 1920x1080 at 1x scale + 3840x2160 at 1.5x scale**Steps to reproduce:**1. Install Zoom 7.0.0.1666 on Ubuntu 24.04 with a Wayland session2. Ensure `shortcut_as_global_ShortcutID_ShowHideFloatingMeetingControls=true` in `~/.config/zoomus.conf` (this is the default)3. Join a meeting4. Click "Share Screen"5. Zoom crashes within a few seconds**Expected behavior:** Screen sharing starts normally.**Actual behavior:** Zoom aborts with SIGABRT. The stderr log shows:```terminate called after throwing an instance of 'std::invalid_argument'  what():  stoizoom was exited due to a handled signal: 6```**Root cause analysis:**Clicking "Share Screen" triggers hotkey registration via the `com.zoom.HotKeyService` D-Bus service. GDB analysi

Hello,Once again, I would appreciate your assistance with another Zoom-related issue.We are trying to configure Zoom so that attendees can join a meeting directly, without needing to wait in a waiting room or be manually admitted by the host. However, our attempts to disable this requirement have not been successful, or we may have changed the wrong settings.Could you please advise which Zoom settings need to be adjusted so that attendees are able to join meetings without requiring host approval?Thank you in advance for your assistance.Kind regards,

Zoom has been pretty stable for me for a long time on Fedora. I was even able to do screensharing on Wayland for a while but unfortunately it is now broken for me (zoom v7.0.0, Linux 6.19.14, Fedora 43, Gnome 49, Wayland, AMD). Maybe 6.x still works, but currently on 7.0.0When I select what to share (desktop or window) zoom crashes. At first, I thought it had to do with a secondary monitor that I had temporarily connected but after disconnecting and clearing the monitor info cache the issue remained.It crashes with all 3 modes: Original / PipeWire / PipeWire Remote Control:Here is an analysis with logs and all: https://gist.github.com/ramonsmits/8711e77200fee646e07621a526b5262c

Hi I am using a Win 10 laptop. I have an external Logitech webcam that is not working on Zoom. It works fine with other meeting clients like Google Meet and GoToMeeting. The drivers are updated. I have tried on different laptops and different USB ports without any luck. The problem is just with Zoom. I can see the virtual background, if selected, but there is no image.  No other app is using the camera. Any suggestions? Thanks