Products

I am trying to add a panelist to a webinar and their email ends in .us. Zoom won't let me add them - it gives me a message that the email is not valid, except it is. The panelist does not want me to send it to their personal email. What can I do to add this panelist with their work email?

Dual Monitors is not an option in my settings. I use an Owl device for hybrid classes and want to put the gallery view on one screen and have the shared power pint on the other

Hi there, I am writing to inquire about old recordings not being displayed during a period when we had a paid membership. These videos hold significant importance, as they contain irreplaceable content. Given their value, I am understandably concerned about their apparent disappearance. Your guidance and support in retrieving these videos would be immensely appreciated, as it would not only resolve my current concern but also reinforce my trust in Zoom as a reliable platform.

Hello, I have a problem that really, really disturbes me so much:Sharing part of my screen to hide menus not important for viewers work but why is the upper line of green frame so thick? - It is so thick that it hides a complete line of menu of my programs for myself (see screenshot attached e.g. the address bar) and removing only works when using the "sharing whole desktop" mode.Unfortunately the sharing options "whole desktop or selected applications or selecting several apps with CTRL key" do not fit to my needs. I often want to share more than one application similar but without their menus and task bar nevertheless I have to be able to see the menus myself without limiting the content area. It should be easy to add an option to reduce thickness of frame also when using the "sharing portion of screen" mode. Please help me or do that 🙂

I use OBS to add logos to my video feed. Sometimes Zoom blurs out the logos on the bottom of my screen. It looks like it's trying to autofocus on my face or something.  Sometimes if I put my hand behind the logo int he composite video, the logo comes back into focus. I want zoom to just use my video feed exactly as it comes in, as I'm already modding it how I want in OBS.This is coming from the OBS feed so I don't think it's happening on the camera (I'm using a newer iPhone linked to my macbook laptop over bluetooth). Center stage is turned off, and there are no "blur" settings in Zoom -- everything seems to be off / default.Any ideas?

when selecting NDI video from network, NDI audio is not flowing and its not possible to selected audio from the relevant  NDI source. 

This is the latest loser to manually add my email address when I'm not on their mailing list.  Is Zoom ever going let people STOP adding email addresses manually???????????    I get at least 1 per week of this b.s.......how can we make it stop?   It ALWAYS tracks back to some vendor selling something from India or Pakistan....or a scammer from JVZoo or WarriorPlus affiliate platforms. 1 HOUR TO GO: LIVE TRAINING @1129_2:00 AM EST: How AI Social Agents Automate Social Media & Build a $10K/Month AI-Powered Agency starts in 1 hour

At the start of a meeting, I accepted the AI into the room. Then a notification announced that the recording had been started. So I didn't start the recording myself as usual. But at the end of the meeting, I can't find the recording anywhere. I know where I can usually find the recording in the cloud or on my computer. My question is about how to find recordings made by AI.After some research, I've learned that the AI is indeed supposed to make a small recording”. Where is this recording? 

I work for a non-profit and we hold various meetings each month. These are hosted by a whole range of different people who either work for us or are members of the non-profit. It has become quite a clunky process to have so many people have a login to our Zoom account. During our conference last year, I created approx 20 different licenced Zoom accounts as we had multiple sessions running concurrently and we used host keys instead of a login. This was a much easier process although it seemed that we had to have the waiting room turned off for this feature. Is there any way to have a host key enabled but to still have a waiting room? Some of our meetings are highly sensitive so we still need this security of a waiting room. Might be important to note that we use the Personal Meeting ID as opposed to scheduling individual meetings.

HolaTengo un problema, el sistema no me permite asignar la licencia pro que tengo a ningún usuario, el sistema me indica que tengo una licencia disponible, pero cuando trato de asignarla me dice que no tengo licencia disponibleA alguien le está sucediendo lo mismo?

Earlier this week Zoom upgraded my Windows 11 app to the Zoom Workspace app, then updated the upgrade. Currently running Version: 6.0.3 (37634). Before all this, there was a tab or something I could use to see my upcoming meetings. I could go to a scheduled meeting, make a copy of the invitation, and distribute it. How do I do that now? I don't see a Meetings tab. I see a Calendar, but that links to my Google Calendar which shows all my appointments, most of which are not Zoom meetings. Not ideal, but OK, I guess I can scroll until I find the meeting, and when I do that and open it up, there's an invitation there, but it doesn't include THE DATE AND TIME. You have to click on the hamburger menu and choose Copy Invite to get this info in the way that it took about 3 clicks to get it last week. Is there still a way to see my upcoming meetings and easily copy the invite, or what am I missing?

Camera icon with meeting list disappeared on desktop app. What is the problem? Why would you remove one of the most useful features?Why are these question not answered by  Zoom support staff. It is frustrating  reading a long list of users with the same problem and not find a solution.It disappeared after the last update.

Some requests for Visitor Management PlatformOptions for guests to check out on the Kiosk and not just Reception & Guest Services manually checking them out.More options for check in flow. Right now we are limited to 1 flow which is timely with some visitors and requires them to answer questions that shouldn’t pertain to them such as LO and ECP appointments. It asks them for their organization and they don’t know what to put and while we tell them to enter “student”  there may be instances someone is not at the front desk as they check in to assist them.Ideally the best solution would be for when they are checking in to indicate what kind of visitor they are and have the flow go from thereBigger/Better font and customization for badges.Bigger font on iPad application.

I teach classes using Zoom. I would like to provide recordings to participants that include only my speaking and screen sharing. I understand that I can choose to record only the active speaker, but this does not quite meet my needs because I have question and answer times when a participant will be the active speaker. Is there any way to record only myself as the host? I use the Pro version on Windows. Thank you! 

Dear Team,I am getting no help in resolveing the issue mentions in the subject heading. I have been making endless enquiries without success.As a paying member using Zoom professionally, I would expect better so kindly help me fix this or fix it from your end. Thank you. Kind regards,Roddy

Before I start the meeting, my mic works. And when I start the meeting, my microphone works but not well. After waiting other people coming into zoom meeting, I start to speak, but my mic is dead (I surely unmute my mic, and choose the right mic), I have to struggle for 1 or 2 mins by speaking repeat and after other people hear my voice, I have to start the real conversation.But during the meeting, if someone ask me a question, I reply her immediately, but they couldn't hear my voice at the beginning (like very low voice)I use zoom for 3 years, I haven't faced this kind of issue.I uninstall the zoom app and download a new version. But it is still not working.(I have tried the troubleshoot guideline)

In my Zoom meetings, my camera always shows a black screen and does not display my video.I’m using Windows 10 and have tried the following solutions:First, I confirmed that my camera is functioning properly:a. When I use Google Meet, the camera works fine.b. I checked the Settings > Privacy section and confirmed that Zoom has permission to use the camera, but it still doesn't work.I tried uninstalling and reinstalling Zoom, but the camera still shows a black screen.Could you please help me find a solution? Thank you.

It is constantly in the top right of the window and covering the drop down window - no "x" or close to get rid of it. Makes it impossible to use zoom.  Help appreciated.

Subject: Zoom Phone Setup – Verification Screen Frozen & Local Dialing Misrouting (AU/NZ Metered Plan)Message:Hi Zoom Support,I'm configuring Zoom Phone under an AU/NZ metered plan and have encountered several setup issues that are preventing basic functionality:Phone Number Verification LockI assigned the internal Zoom Phone number provided by the system.Upon doing so, I was prompted to verify the number — a code was sent via SMS or voice call.However, the verification screen froze and blocked access to the Zoom desktop app, preventing me from checking whether the code was received.I canceled the verification box to regain control of the app, but now I'm unable to enter the original code or trigger a resend.There’s no indication of where the code might have arrived — my number may not support SMS yet, and I haven’t received a verification cal

Our Contact Center team is wondering if we can make entering notes required for certain disposition codes.  One example would be that we have a disposition code that says call was transferred to the Executive Director.  The CC Manager would like to require a reason given for transferring calls to the Executive Director.  The manager has also asked if those notes could be included in one of the reports that they run as currently they do not see notes in any of the reports.

Minha aluna não conseguiu acessar minha aula no zoom ....a internet está ótima, e a versão está atualizada. Versão do Zoom ... 6.5.3..31278. A parecer o código de erro 104103.

Hi,I’m experiencing a recurring issue while streaming a Zoom Meeting live to YouTube using the "Live on YouTube" feature. Problem:The video randomly flickers or flashes on and off (turns black for a few seconds and returns). This interrupts the live session and negatively impacts viewer experience. Details:Platform used: Zoom → Live on YouTubeZoom version: 6.4.6Device & OS: Windows 11 Dell G3 laptopInternet Speed: 500 Mbps Steps tried:Checked and confirmed stable internetRestarted system and Zoom before liveClosed all background appsRepeated issue on different sessions Is there any known compatibility issue between Zoom and YouTube Live, or recommended settings to avoid this flickering? Please advise any solutions.Thank you!

Hi folks,I'm looking at this article and I still have a couple of questions on Zoom simulive webinars.1. Can we run multiple at once from the same Zoom account? We have 'normal' webinars running at the same time. Is it possible to have multiple simulive or live webinars at once?2. Is it possible to run one without any chat support? Or to have a way where we are notified internally if there's a question in the chat (Like in eWebinar)Thanks,Cliona

Hi all,  we recently implemented Zoom for Salesforce Lightning and we are spending time with our dispatchers and received some feedback. Any help is appreciated.  1. What is the best way to link notes from a call to a case? 2. What is the best way to record a call against the case feed?3. Dispatchers have access to various phones numbers. They are able to switch the number to make calls, however, when they want to SMS from different numbers they are unable to switch the FROM phone number  Thank you!

I have already turned on interpretation in settings but still, when I create a conference, the Interpretation option is not there! Can someone help me figure out why my account doesn't have the interpretation option even after I have enabled it?