Porting numbers away from Zoom- Need PIN | Community
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slumberone
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February 13, 2024
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Porting numbers away from Zoom- Need PIN

  • February 13, 2024
  • 1 reply
  • 49 views

Hello I've been trying to port numbers away from Zoom with the PIN number provided in the Phone Section. However, my porting destination (ZohoVoice) has been reporting failures due to incorrect PIN. 

 

How can I resolve this issue? Where can I get the correct PIN for porting away from ZOOM? thanks!

 

    Best answer by crissyd

    @slumberone Did you follow these steps?

     

    1. Sign into the Zoom web portal.
    2. In the navigation menu, click Phone System Management then Company Info.
    3. Click Account Settings.
    4. Scroll to the Port-out Verification section.
    5. Click Change to view the port-out PIN.
    6. You may also change the PIN (following the PIN Code Requirements) to ensure you are providing the right one.

    Notes:

    • Zoom does not require and provide Customer Service Records (CSR) to port away your numbers.
    • Some phone providers may require Customer Service Records (CSR), but this could be bypassed and is not mandatory.

    1 reply

    crissyd
    Employee
    crissydAnswer
    Employee
    February 13, 2024

    @slumberone Did you follow these steps?

     

    1. Sign into the Zoom web portal.
    2. In the navigation menu, click Phone System Management then Company Info.
    3. Click Account Settings.
    4. Scroll to the Port-out Verification section.
    5. Click Change to view the port-out PIN.
    6. You may also change the PIN (following the PIN Code Requirements) to ensure you are providing the right one.

    Notes:

    • Zoom does not require and provide Customer Service Records (CSR) to port away your numbers.
    • Some phone providers may require Customer Service Records (CSR), but this could be bypassed and is not mandatory.
      R
      Community Manager
      rn-zm
      Community Manager
      February 20, 2024

      Hey @slumberone I marked @crissyd reply as the solution, I hope these resources were helpful and resolved your discussion! If this was not the solution feel free to mark the reply as 'not as the solution', and let us know what didn't work - we are here to help 🙂

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