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Newcomer
Jan 31, 2025 8:13 PM UTC
Question

Unable to Confirm Meeting due to Update

I was sent a meeting invitation and have been trying to open it to confirm the meeting, but the following is happening:

 

Next page that loads says:

 

"Sorry, you do not have the latest version of Zoom Workspace App installed.

The latest version of our application will download automatically. Kindly install it to accept the meeting invite.

If the download doesn't start automatically, please download manually.
Manual Download

Join from your browser"

The version update download starts and when I click on join from your browser nothing happens. I open the download it runs and disappears.

I checked my zoom app and it says that it is at its most up to date version. I have uninstalled and reinstalled zoom on both Linux and Windows. Restarted both computers and cleared cache. I do not have a paid account. Still when I click the link it redirects me to to page saying that I don't have the latest version.


This is the start of the url I was sent - is it possible I was sent an incorrect link or is this something with the zoom app? us05web.zoom-invite.live/Windows/meeting-invitation/pwd=

 

6 replies

MGSR
Community Manager
Community Manager
Jan 31, 2025 10:17 PM UTC

Hello @sudoshark,

Welcome to the Zoom Community! We're happy to have you here.

I'm sorry for any inconvenience you experienced. 
Please try a clean uninstall and reinstall the latest version from this link.

Let us know if you need further assistance. 

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Newcomer
Feb 14, 2025 3:58 PM UTC

I'm having the same issue, I've ran the clean uninstall and downloaded the most current version, restarting my computer a couple of times as well. 

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MGSR
Community Manager
Community Manager
Feb 20, 2025 5:41 PM UTC

Welcome to the Zoom Community, @House2! May I know what device you are using?

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Newcomer
Jan 30, 2026 8:19 PM UTC

What is the latest on this issue? I’ve had the same thing happen several times now and it’s literally costing me job opportunities. I followed the steps according to the MGSR and it didn’t work at all. 

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