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Newcomer
Jan 31, 2026 11:08 AM UTC
Question

Continually resetting video settings

For the past month, my camera settings continually reset every 5 minutes, turning the video feed off each time. The settings do not change but simply reaffirm the current settings. I use an external USB camera (Logitech). I have updated to the current Zoom version and it still continues. Thanks for your input.

    1 reply

    ExpertswhoJohn
    Community Super Champion | Customer
    Community Super Champion | Customer
    Feb 1, 2026 5:24 PM UTC

    hi ​@Russ Whismore ,

    Sorry you are having these problems.

    In most cases it will come down to a bad connection.

    So please try anod USB cable and also, if possible, I differnet USB socket.
    All the best

     

    John

     

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