Knowledge Base Not Syncing? Try this.

[VanessaVaZoomie]

We recently updated our IP addresses for web crawlers. If you are seeing an error in your knowledge base sync, please ask your IT team to whitelist/allow these IP addresses to crawl your website. 

44.199.223.208

44.198.248.168

44.199.239.85

3.12.25.1

3.12.48.211

3.12.140.78

Additionally, depending on your website architecture, you will want to check that your website allows for Zoom.us to crawl and index in your /robots.txt files. Also verify that your website's headers have "<meta name="robots" content="index,follow"> to ensure Zoom has access to crawl the sites you would like. You can limit the pages and content that you want Zoom to have access to by adjusting your robots.txt file. 

Try enabling the "javascript support" feature in the knowledge base settings to parse and index content in a way that you prefer. 

Link to images of common crawler and robot rules and errors: https://docs.zoom.us/public/doc/4R1MuR5yT4qo9EjgWHL-Aw 

[jnorthington]

is this up to date?  I have one that isn't working despite whitelisting the above.

[VanessaVaZoomie]

@jnorthington -- Yes, this is up to date. 

Have you updated the CSP to accept Zoom.us to crawl and publish on your website upon loading?  If it's still not working, please submit a support ticket in your profile and select product = Zoom Virtual Agent. We can help you diagnose from there.