About FORE-Craig

FORE-Craig · 2023-04-14 12:17 AM

With the last update the of Zoom Phone Appliance app for the Yealink VP59 (5.14.2 (2889)): 1. Desktop Call Control when Connected to allow Remote Dialing from the desktop now makes the Zoom desktop app Active as if it were included in the Call Handli...

FORE-Craig · 2022-04-05 12:43 AM

Hi, Has anyone with a Zoom Phone Appliance figured out if it is possible to make it work for Desk Phone Call Controls? We have Yealink VP59 Zoom Phone Appliances. In the web portal under User Settings they appear as a Zoom Appliance and not as a Desk...

FORE-Craig · 2021-12-23 07:47 AM

Hi everyone! Has anyone been able to activate the Video Greeting and Videomail features specified in this support article? https://support.zoom.us/hc/en-us/articles/4416947198861 I don't see the Policy to activate on the Zoom Portal, nor in the Deskt...

FORE-Craig · 2021-11-11 08:43 AM

The Zoom app update 5.8.3 for Zoom Phone Appliance stopped showing the External Contacts on Yealink Zoom Phone Appliance VP59 devices (HaaS). These contacts were setup on the Zoom portal under Phone System Management > Company Info > Account Settings...

FORE-Craig · 2021-10-19 01:58 PM

Tones dialed with our Yealink VP59 Zoom Phone Appliances (Keypad or App) are not regularly being recognized by IVR Systems. They are running Yealink VP59 91.30.0.21 with Zoom app 5.8.0 (293) and showing up-to-date on the Zoom Device List.

FORE-Craig · 2023-05-12 03:33 PM

You cannot set a mixed Call Distribution method. 

FORE-Craig · 2023-05-12 03:31 PM

Hi SJF, The Group Call Pickup is to pickup any ringing phone for the other team members. It has nothing to do with the Call Queues. You add all of the extensions and users to it. You cannot route the Auto Receptionist to more than one Queue. My sugge...

FORE-Craig · 2023-05-12 01:51 PM

Hi @SJF I believe that the following should cover what you want: Set up a Call Queue called Admin Call Queue for the two admin personnel.Set up a Call Queue called Admin + Production Call Queue for those five members.Set up a Group Call Pickup called...

FORE-Craig · 2023-05-12 06:27 AM

You're welcome! 

FORE-Craig · 2023-05-11 06:08 PM

Hi @Runway25 It's exactly that. The dropdown will show direct phones that are assigned to you, as well as your company main number, phones numbers assigned to Call Queues, and Shared Line Groups that you are apart of. I hope that helps!

Communication

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Zoom Phone Appliance app build (5.14.2 (2889)) Issues

Desk Phone Call Controls - Zoom Phone Appliance

Video Greeting and Videomail Activation

Zoom app 5.8.3 for Zoom Phone Appliance causes External Contacts to not show

Tones dialed with Yealink VP59 Zoom Phone Appliances are not regularly recognized by IVR Systems

Re: Call routing issue - how to

Re: Call routing issue - how to

Re: Call routing issue - how to

Re: Can I assign multiple phone numbers to a single user?

Re: Can I assign multiple phone numbers to a single user?

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