Zoom whiteboard keeps eating penstrokes

[Josh_314]

I've been using the Zoom Whiteboard (not the physical whiteboard) on my computer with a Wacom drawing tablet.  Unfortunately, something has changed and now my penstrokes are being eaten and replaced with dots.  I believe this is some kind of double click detection or some other gesture.

Here I try to write the especially problematic letter "F" 7 times.  It failed each time.

Here I tried to write the simple equation "y = mx + b"

And here I wrote the alphabet and "The quick brown fox jumped over the lazy dog" without corrections.

Each of these was done with Windows Ink active and has a little Windows Ink ripple effect whenever it happens.  When I disable Windows Ink, it still happens, but without the ripple and less frequently. 

Is this a known problem with a known fix?  It makes it pretty much impossible to use the whiteboard.

EDIT:  I accidentally added this discussion to the wrong place, but I don't see how to move or delete it.

[CarlaA]

Hi @Josh_314, thank you for your contribution to the Zoom community! We are so happy to have you here.. Our experts will get back to you with a response, but in the meantime, we encourage fellow community members to also share their knowledge on this topic!

Carla,
Zoom Community Team

[kaeverett]

I have a faculty member having the same issue and would like to know a solution as well.

[CarlaA]

Hi @kaeverett and @Josh_314 , if you are using the in-meeting annotation tool I believe this reply, https://community.zoom.com/t5/Whiteboard/Can-t-write-as-smoothly-in-Whiteboard-anymore/m-p/70466/hig... by @dilan_nxtgen will assist you in fixing the issue you are encountering. 

If you find it helpful, please be sure to give their reply a like. Thank you!

Carla,
Zoom Community Team

[matthew12]

Hi @Josh_314, thank you for your contribution to the Zoom community! We’re happy to have you here. Our team is reviewing the whiteboard penstroke issue you described, and an expert will follow up with guidance soon. In the meantime, we welcome other community members to share fixes or workarounds—especially if they’ve seen similar behavior after recent updates or changes that may affect performance or prices of compatible tools.

Carla,
Zoom Community Team

Carla (she/her/hers)
Zoom Community Team
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