Zoom whiteboard keeps eating penstrokes

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2022-09-19 12:39 PM - edited 2022-09-19 03:17 PM
I've been using the Zoom Whiteboard (not the physical whiteboard) on my computer with a Wacom drawing tablet. Unfortunately, something has changed and now my penstrokes are being eaten and replaced with dots. I believe this is some kind of double click detection or some other gesture.
Here I try to write the especially problematic letter "F" 7 times. It failed each time.
Here I tried to write the simple equation "y = mx + b"
And here I wrote the alphabet and "The quick brown fox jumped over the lazy dog" without corrections.
Each of these was done with Windows Ink active and has a little Windows Ink ripple effect whenever it happens. When I disable Windows Ink, it still happens, but without the ripple and less frequently.
Is this a known problem with a known fix? It makes it pretty much impossible to use the whiteboard.
EDIT: I accidentally added this discussion to the wrong place, but I don't see how to move or delete it.
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2022-09-19 12:44 PM
Hi @Josh_314, thank you for your contribution to the Zoom community! We are so happy to have you here.. Our experts will get back to you with a response, but in the meantime, we encourage fellow community members to also share their knowledge on this topic!
Carla,
Zoom Community Team

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2022-09-27 08:55 AM
I have a faculty member having the same issue and would like to know a solution as well.
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2022-09-29 01:43 PM
Hi @kaeverett and @Josh_314 , if you are using the in-meeting annotation tool I believe this reply, https://community.zoom.com/t5/Whiteboard/Can-t-write-as-smoothly-in-Whiteboard-anymore/m-p/70466/hig... by @dilan_nxtgen will assist you in fixing the issue you are encountering.
If you find it helpful, please be sure to give their reply a like. Thank you!
Carla,
Zoom Community Team
