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Help me with iPad whiteboard error

Luna5
Newcomer
Newcomer

B23540FE-2489-4244-99D2-1B249899B8A5.jpeg

I am using ipad and apple pencil.

Until yesterday, there was no problem.

But today, the top of the screen has blocking area (blue range like text area beside subject) and pecil is not working correctly...

I updated my App. Help me plz..

3 REPLIES 3

chrisgreen2393
Newcomer
Newcomer

I have exactly the same issue, started seeing it on 27th June and I use apple pencil with 5th Gen iPad Pro and zoom whiteboard all the time. The issue is intermittent but happens roughly every 10 to 15 sec and prevents me from continuing to write for a few moments.

chrisgreen2393_0-1688030182826.png

 

 

chrisgreen2393
Newcomer
Newcomer

I think I have a solution, I had the settings / apple pencil / scribble feature turned on (as below). I have turned this feature off and I can now write without interruption. The blue box is still appearing top left, but it is now not interferring with the flow of my writing with the apple pencil.

chrisgreen2393_0-1688032595286.png

 

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 

In addition to chrisgreen2393's idea  I suggest you submit a ticket with Zoom support so they can be aware of the issue and fix it.

 

https://support.zoom.us/hc/en-us/requests/new   
Regards