Webinar Preview Email say, "Hi User Name" vs. actual attendee/absentee name

[slindamood]

I'm sending a post-webinar email to attendees and absentees, but the Preview Email is not registering the recipient name. Instead, it says, "Hi User Name."  What am I doing wrong?

[RN · Accepted solution]

Hi @slindamood this is by default (after testing), the email variables are defaulted into your webinar email templates and seem to be displaying 'Hi User Name', when you send yourself an email. From an attendee standpoint, however, they will see their registrant name.