Panellists unable to respond to attendees

[MatB]

Hey! We host webinars which involve multiple speakers who join the session as panellists. For the chat, we set it up so that attendees can chat with hosts and panellists, and panellists can chat with everyone. 

We've recently found that occasionally some panellists are unable to directly respond to messages from attendees, with all attendees' names being greyed out. This issue doesn't seem to have any rhyme or reason, with panellists being seemingly randomly affected by it - they can join the webinar one week and be fine, then find they have the issue the next. 

Does anyone have any suggestions as to what might be causing this? 

[Ray_Harwood]

Welcome to the Zoom Community, @MatB.

I’m only aware of one thing that would prevent them from answering directly: the permission setting fo “Panelists can chat with everyone” is not enabled. 

Note that any panelists who are granted Co-Host permission will be able to chat with anyone. This feature is available to Host and all Co-Hosts, regardless of chat settings.