zoom timer app not working on my mac

[RosannavS]

The zoom timer app is not working on my mac. It comes on when I start a meeting, but once my mouse moves off the app, aAll I get is a black screen. I can't change the time duration, I can see anything, and the display on my video does not change. The OS is 10.14.6 (Mojave).

[jdott16]

Hello @RosannavS 

It's not clear where this issue may be occurring, could you share a generic screenshot of the issue so this can be further investigated?

Thank you,
Jake

[RosannavS]

This is all I get after I move my mouse away, even though I started the count down and the display timer is not showing anywhere on my screen.

[jdott16]

Hello,

As it appears nothing is showing, it could be a firewall issue, or something else entirely. I would recommend reviewing this support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068677

If that does not have a resolution for you, then I think that the next option would be to reach out to Zoom Support for further analysis and investigation. You can find out more on reaching support here: https://support.zoom.com/hc/en/contact?id=contact_us. 

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake

[RosannavS]

Once I moved my mouse away from the timer, even though I've started the count down, this is all I see (see attached photo). The display clock is no where to be seen on my screen.