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uniera2008
Newcomer
Newcomer

‎2021-10-23 01:32 AM 

we have paid the zoom bill but why is our license not active and still in basic status
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Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-10-23 08:22 AM

Hi @uniera2008 

 

Having purchased a license, you will then to assign that license to yourself under your user profile:

 

https://zoom.us/account/user#/ 

 

https://support.zoom.us/hc/en-us/articles/115004976063

 

Please Accept as Solution if this resolves your question.

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