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trouble shooting audio

ProfessorL
Newcomer
Newcomer

‎2021-10-27 02:45 PM

HI.  This is the first time using Zoom on my husbands laptop.  I have tested the audio and it all tests correctly.  I have double checked settings and it is all correct.  No one is muted.  Does anyone know why the audio is not working?  Please help. Thank you, PL

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2 REPLIES 2

Susan51
Newcomer
Newcomer

‎2021-10-28 07:43 AM

Hi ProfessorL,

Just a quick clarification- Is the issue both directions? Meaning not only can you not hear them, but they cannot hear you either? 

Susan

 

 

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gigi4
Newcomer
Newcomer
In response to Susan51

‎2022-11-03 09:50 AM

Yes, the audio problem is in both directions

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