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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

subscription

Kseniaks
Newcomer
Newcomer

‎2025-04-08 03:14 AM

If the subscription ends, will I still have access to the video recordings? If I renew the subscription, will the video recordings disappear?

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CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2025-04-09 01:46 PM

Hi @Kseniaks, thank you for posting to the Zoom Community!

 

Canceling your paid base plan means you'll lose access to your cloud recordings. These recordings are scheduled for permanent deletion 30 days after cancellation. If you need to keep them, be sure to subscribe to a plan with cloud recording within that 30-day window or download your recordings before the plan ends.

 

I hope this helps! 


Carla (she/her/hers)
Zoom Community Team
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