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recover recording from cloud

Naruma10
Newcomer
Newcomer

‎2021-11-02 03:23 AM

Hello, I need to retrieve a recording from the cloud on 21/10/21. The recording was not made by me. I have meeting ID and password. It's possible? I need it very urgently.

 

Thanks!

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3 REPLIES 3

ChrisO
Specialist
Specialist

‎2021-11-02 06:10 AM

If you were not the owner of the recording then you are out of luck, unless you downloaded it prior to it being deleted by the owner. Your best bet is to contact the owner and ask them to restore the deleted video.


Please remember to mark responses as accepted if they resolve your issue.
***Sometimes success is only achieved through many failures!***

Naruma10
Newcomer
Newcomer
In response to ChrisO

‎2021-11-02 03:04 PM

I've already done it, and they don't have it in the recording bin.
There’s other solution?

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Bort
Zoom Employee
Zoom Employee
In response to Naruma10

‎2021-11-02 03:06 PM

Unfortunately, if the cloud recording has been deleted, it is only in the trash bin for 30 days, after which it is permanently deleted. There is no way to recover beyond that. 

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