cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

"Zoom Quit Unexpectedly" Pops Up Every Time I Start Zoom

BrendaAslyn
Newcomer
Newcomer

Every time I start Zoom, a prompt which says "Zoom Quit Unexpectedly" appears. I can login after closing this prompt, but whenever I end Zoom and start again, it will still pop up. Please help!

5 REPLIES 5

olivleonardo
Newcomer
Newcomer

It's been happening to me too, since the last update!

jcouncil
Newcomer
Newcomer

Work around til they fix it:

In Settings:  Video, advanced, disable "optimize video quality with de-noise"

 

This appears to be incompatable with some HW, and possibly in conjunction with low resource availabiliyt (eg low memory)

 

I haven't tested the why's of it, but this is a quick fix.

 

Thank you so much for answering, but I need to say that here it still didn’t solve it!

Nope.  In fact, when I click on "settings", I get the same message THREE more times.  

 

Wow, Zoom.  I guess we get what we paid for, huh?  

violetlday
Newcomer
Newcomer

Zoom is always quitting now when I am screen sharing..... HELP!!!!! Happened after last update...ZOOM PLEASE FIX THIS.... it is causing major problems