Zoom chats disappearing

[apage3]

Hello! Since last week, my teams have been in zoom meetings where the chats that come through during the meeting can be seen via the notification pop-up, but when you click into the chat modal itself, they disappear. Also, when going into breakout rooms, we cannot see any of the saved chat. Is this happening to anyone else /  are there any other known solutions?

[sachinzoom]

Hello,

Please ensure in-meeting chat is enabled for you:

https://support.zoom.us/hc/en-us/articles/203650445-Chatting-in-a-Zoom-meeting

Also to save in meeting chats, Follow this KB

https://support.zoom.us/hc/en-us/articles/115004792763-Saving-in-meeting-chat

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

[kjhartma]

To be able to see saved chat still in breakout room, turn off new chat meeting experience in the host's user settings.   There's a couple threads about this on here if you search.  Put in a feature request and hopefully Zoom will adjust this soon.