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Zoom Chat Decryption No Longer Working on New Laptop

st1234
Newcomer
Newcomer

‎2024-01-05 06:58 AM

I purchased a new Macbook Pro and migrated the all of my data from my old computer. Zoom on the new laptop is no longer able to decrypt any messages that I send or receive in the the team chat.

 

I fully deleted the Zoom app and dowloaded it fresh, as well as completed all updates, but the problem persists.

 

I am still able to message on the Zoom app on my phone without any issues, but I cannot do so on my computer.

 

A colleague had this same issue and was instructed by Zoom support to go to the Library--Application Support--Zoom.us--Data and delete the data folder. I don't have a data folder inside my Zoom folder to delete. I tried deleting the Zoom folder itself and that did not fix it. 

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