Unable to activate Zoom Pro

[Caoline]

I bought zoom pro a couple of days ago. Since then, I have been unable to use it. My original free/basic version is still in place. I have tried anything I can think of to get the upgrade to happen, but nothing seems to work. Please help!

[ChrisO]

Here is Zoom's guide to upgrading from free to paid hopefully it helps. https://support.zoom.us/hc/en-us/articles/207597113-Upgrading-to-a-paid-account