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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Problems with webinar recording

Jenn_C
Newcomer
Newcomer

‎2021-10-14 08:45 AM

I recorded my first webinar, but unfortunately the presenters' video gallery appeared over the presentation.  

What did I do wrong? What settings need to be changed?  Is there any way to salvage the recording and remove the video cameras and keep the audio?

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3 REPLIES 3

Bort
Zoom Employee
Zoom Employee

‎2021-10-14 09:00 AM

Unfortunately, changing the recording after the fact is not possible, but we can help you prevent it from happening next time. Was this a local recording or cloud recording? 

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Jenn_C
Newcomer
Newcomer
In response to Bort

‎2021-10-14 09:31 AM

Local recording on my computer

 

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Bort
Zoom Employee
Zoom Employee
In response to Jenn_C

‎2021-10-14 10:18 AM

Ok, to adjust this for future recordings: 

  1. Sign in to the Zoom desktop client.
  2. Click your profile picture, then click Settings.
  3. Click the Recording tab. 
  4. Find and disable the Record video during screen sharing option. This will still allow the shared content and presenter's audio to be recorded, but without their video over the shared content. 

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

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