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Problem with account

AmanCoalition
Newcomer
Newcomer

‎2021-09-21 01:52 AM

our account has a problem of account, we are using a business plan, and I need to downgrade to pro account, but now the account is basic !!! why

0 Likes
2 REPLIES 2

Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-09-21 05:26 PM

I believe by downgrading you are basically removing your licenses. You then add the Pro licenses you want.

0 Likes

AmanCoalition
Newcomer
Newcomer
In response to Rupert

‎2021-09-22 04:11 AM

i canceld the downgrading, but it still acting as basic account ?!!

0 Likes