cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Plan not activated

Beverley
Newcomer
Newcomer

‎2021-10-06 02:32 PM

I just bought a plan and I'm trying to set up a meeting, but getting a message that I only have the basic, free, 40mins plan. Why is this, I need tot set up my meeting.

Beverley

3 REPLIES 3

Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-10-06 02:40 PM

Hi @Beverley 

 

You will need to assign your new the license to your actual user-profile.

 

Edit you user here: https://zoom.us/account/user#/

 

Hope this helps. Please Accept as Solution if this answers your question.

 

0 Likes

EdoJongejan
Newcomer
Newcomer
In response to Rupert

‎2021-11-25 01:46 AM

I have the same problem. But where do I find "user#"?

0 Likes

drvishu88
Newcomer
Newcomer

‎2022-10-17 06:55 AM

They Don't Really care for customer time and money, maybe they got hired by their relatives or they smoke pot big time 

 

Google and Zoom pass ball to each other nobody respects your emotion!! I also subscribed to premium but never got it so after 2 days of constant talking to both customer care, I have to unsubscribe the service and zoom customer care have a way too big ego problem, they are happy to lose customers inface they suggest you not to have premium packs and then show you easy options to unsubscribe and never come back to zoom 

0 Likes