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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Dual Accounts

BenM
Newcomer
Newcomer

‎2021-10-14 05:12 PM

I am associated with two accounts, one my own and another a gov account of an organization I belong to. I don’t know who my name became associated with the gov account. I am locked out of my own account and I can’t access any help from Zoom.

1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-11-03 08:09 AM

Hey @BenM, have you contacted the Admin on the Zoom account to see if they can look into your account? What's the exact error you're prompted when attempting to log in or prompted that you're locked out?

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Zoom Community Moderator
he/him/his

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