Channels disappeared

[kzheng]

Hi all,

I am on the free subscription and over the weekend two channel chats I've been using for a year have disappeared, there is no more access or chat history

Did anyone else run into this or know if there is a fix for this?

Cheers,

[Bri]

Hi @kzheng, and welcome to the Zoom Community! I realize it's been a few days since you initially posted this. Are you still having this issue?

[jerry_facc]

We noticed the same issue this morning: over the weekend, we lost at least four of our channels. I am running v5.11.4 (7185) desktop on Windows 10. Any suggestions on how to recover them?

[SKH-Jenny]

My colleagues and I got the same problem too.

We can access to the channels yesterday, but channels  disappeared this morning.

And we are very sure no one deleted them, because the channel admin on holiday these days and he cannot access to his work computer.

Our Zoom version is 5.11.4(7185), is there anything happened at Zoom side?

[tg10101]

Has there been an update/solution to this issue? It happens frequently in our company- channels disappear without warning/obvious cause and reappear under equally mysterious circumstances. Based on this thread, seems to be a common issue among users...

[xalegi]

i have this problem too 😞   (12.08.2022 it's OK. 15.08.2022 i can't find my channel and all members cant find channel)

[JeroenVanEyken]

Same here. I had 4 channels. Last week everything was still there. Today we've noticed that the channels disappeared over the weekend.Is there any way to recovered them?
Thank you in advance!

[SKH-Jenny]

Just want to update all of you, the disappeared channels suddenly come back this morning,

and chat history still there, hope everyone can get back your channels.

Zoom version still 5.11.4(7185), win 10, free subscription

[zoomeroo]

This happened to me when I re-opened zoom after my computer shut down. It was a private channel. It looks like it got archived. I got it back by clicking the "..." in the top right of the chat area (where ), picking "Search in channel", going to the "Filters" column, and clicking the drop-down under "in" that says "Search chats and channels". The private channel was there. I clicked on that and that chat opened. At the bottom was a message that said the channel was archived and let me click to undo the archiving.

The "Members" and "Invite to meeting" icons are, which aren't always there either. I got those to appear by clicking in the left column on the "... More" there.