Account debited but subscription has not started

[Parth242002]

• Hi , I was trying to subscribe a yearly pack . My account got debited but the subscription has not started . Not able to reach zoom billing team , they are not responding  

[Ray_Harwood]

Hi, @Parth242002,

You need to assign your newly purchased license to your user account. See this web page for assistance:
https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License 

Follow these steps taken from the article:
Sign in to the Zoom web portal.

1. Click User Management, then Users.
2. Locate or search for the user who you want to assign a license. There will likely only be your single account – click your account
3. Click Edit at the end of the user row. This will open a window.
4. Choose the User Type to assign, selecting “Licensed”.
5. After choosing the User Type, use the drop down to select the license. There should be an indication that you have 1 available user license. Click that.
   (Optional) Assign add-ons by checking the boxes for the add-on. You will not likely have any add-ons, so skip this step.
6. Click Save.

The license is now applied to the user (you) and you can use it immediately.