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Zoom Rooms update rolls back on its own from 5.11.3 -> 5.3.1.

rwilhit2
Newcomer
Newcomer

I have a Zoom Rooms setup with a 6th Gen iPad for scheduling/running the meetings, and a Micro Dell Optiplex running Zoom Rooms on Windows 10. 

 

The iPad is running 5.11.0. The Optiplex is trying to upgrade from 5.3.1 to 5.11.3. After choosing to upgrade it on the administration site, it will stay on 5.11.3 for maybe 24 hours or so, and then downgrades back to 5.3.1. This is an issue as Zoom will not run on this version displaying the error: "Zoom Rooms must be upgraded to join this meeting."

 

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UPDATE: After a little testing, I found that after upgrading, the old version is still installed along side the new version. I am not sure if that is intentional, but I am assuming this conflict may be causing the rollback. I decided to remove both versions and manually install the latest version. We'll see how that goes. 

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