Zoom Room Appearing in Meeting Twice

[cnielsen85]

Lately our Zoom Rooms are appearing in meetings twice.  Is this a known issue or is there some configuration that could have changed to have caused this?

[KhatC]

Hi @cnielsen85, there are no known issues related to this matter at this time. I'd recommend you submit a support ticket with the details of the meeting such as meeting ID, date, time, and impacted Zoom Room (name) to have this reviewed further.

[ZoomZoom · Accepted solution]

HI, @cnielsen85 

Are they showing as "Home Room - 2”, “Home Room - 3”, and “Home Room - 4” for example? It is probably a multi-camera feature, like multi-camera or Smart Gallery.

For more on this: https://support.zoom.us/hc/en-us/articles/4423188231053-Using-Multi-Camera-mode-in-Zoom-Rooms 

[cnielsen85]

This ended up being the issue.  There is a single camera in the room so we didn't believe this was the case, however, it was enabled.  Thanks!