cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Issue with Zoom Room run on Dell Precision 3240, Windows 10 PC

NocturnalDC
Contributor II
Contributor II

‎2023-06-21 03:25 PM

Hi - Our Zoom Room was in the middle of a meeting, then disconnected from the meeting and was unable to rejoin. It appeared as if the Zoom Rooms app was frozen as it was on the constant "joining" screen so we rebooted the PC (Dell Precision 3240/Windows 10) that runs the app. Once the PC was back up and running the Zoom App got downgraded to 5.3. Is that normal?!? Obviously we were unable to rejoin until after it upgraded all the way back to 5.14.5. Any ideas as to what caused this, how can we keep it from happening again, and how can we have it so that a reboot doesn't revert the app version so far down that it's unusable?

Topics:
0 Likes
0 REPLIES 0