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Cannot hear host while in breakout room

MollyH81
Explorer
Explorer

The host of my meeting often divides us into breakout rooms.  While in the rooms, the host occasionally broadcasts a verbal message to the group.  Everyone else in my room can hear his voice, but I cannot hear it.  I have no other microphone or speaker issues.  Is there a setting that needs to be changed on my end?

1 ACCEPTED SOLUTION

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

This Zoom support article explains how  to check your Zoom version.

 

https://support.zoom.us/hc/en-us/articles/201362393-Checking-the-Zoom-version-number#:~:text=Open%20... 

 

Regards

 

If my reply helped, don't forget to click the accept as solution button!

View solution in original post

4 REPLIES 4

Liz253
Newcomer
Newcomer

I am having a similar issue. Have been using zoom for over 3 years and mic works great, even in the normal zoom group with all attendees. As soon as I go into a breakout room my mic doesn’t work - breakout attendees can’t hear me, and I can’t hear them. Although now captions work, but didn’t before … 

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 

This ability relies on using a current Zoom client. Which version of the Zoom desktop client are you using? Are you up to date?

 

Regards

MollyH81
Explorer
Explorer

How can I check that?  

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

This Zoom support article explains how  to check your Zoom version.

 

https://support.zoom.us/hc/en-us/articles/201362393-Checking-the-Zoom-version-number#:~:text=Open%20... 

 

Regards

 

If my reply helped, don't forget to click the accept as solution button!