Camera not working

[Needshelp]

Our Zoom Room camera is suddenly not working.  When we called support it wouldn't recognize our number.  Called sales to see if the could transfer and was told we couldn't talk to a live person unless we upgraded our account to one costing $200 /month.  We currently have a paid account that allows 100 people to attend a meeting.  Is this true?  Do we have any recourse?  The chat was not helpful and my organization now has $4,400 worth of equipment we can't use which has already resulted in the cancellation of a meeting.  Let me know if you have any suggestions.  Thank you!

[RN]

Hey @Needshelp , you can contact Zoom technical support 👈 here. Have you looked into the Getting Started with Zoom Rooms KB? This should guide you on setting up your Zoom Room! 

[sherre]

are you available for consult?  our camera is not working in ZOOM.  screen goes grey, freezes up, works intermittently.  thanks

[RN]

Hey @Needshelp, just checking in on my reply! Were you able to contact our support team? If not, I can most certainly help!

How was the KB article suggestion? Did that provide any assistance as to configuring your Zoom Room?