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ZRA API

massiuserlane
Newcomer
Newcomer

‎2025-05-12 08:26 AM - edited ‎2025-05-12 08:28 AM

Hello I am trying to access the ZRA accelerator api to fetch tranascripts. I am using the get conversation interactions end point. In my app i have developed, i have added the scope "zra:read:conversation_participants:admin"; the documentation also states that the scope "zra:read:conversation_participants" is also needed to call that endpoint. Yet, the latter is not available for selection from the app and thus when i try to make the api call with the token having just the first scope, it fails with this errror

Invalid access token, does not contain scopes:[zra:read:conversation_participants, zra:read:conversation_participants:admin]
 
Does anyone know why the zra:read:conversation_participants scope is not available for selection?
thanks
massimo
 
 

 

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