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you have reached rate limit

Nancytaito23
Newcomer
Newcomer

unable to send text

Nancytaito23_0-1640212339830.png

here is error information

, getting error of rate limit reach

10 REPLIES 10

townsendwc
Community Champion | Employee
Community Champion | Employee

@Nancytaito23 

Good day.  In order to prevent system overloads and abuse of services, Zoom does impose rate limits.  You can review those limits and the process to request an increase to those limits using this link:
https://marketplace.zoom.us/docs/api-reference/rate-limits

 

Have a great day!

Hi there,

This error is not about the API rate limit. This is the SMS rate limit.

Thanks,

Irvin

I am getting the same error can you help me to solve it.

Benjawilli
Newcomer
Newcomer

I'm getting the same error. Could you please help me with how to increase limits? 

townsendwc
Community Champion | Employee
Community Champion | Employee

@Benjawilli 

The best option is to open a support ticket.  You should reference the API link above for reference.

 

https://support.zoom.us/hc/en-us/requests/new

 

--Bill

Lincoln123
Newcomer
Newcomer

Hey did you find a solution I've ran into the same error 

Tyle_r
Newcomer
Newcomer

Did you got any solution for this error?

Is that solved? I am getting the same error. Don't know how to solve

townsendwc
Community Champion | Employee
Community Champion | Employee

@Tyle_r 
You need to open a support ticket with our operations team.  They can review your account and potentially adjust the SMS sending limits. 

Sunday3
Newcomer
Newcomer

Getting same error now. when trying to send SMS. Any fixes for this??

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello @Sunday3,

This is to acknowledge that the case you have submitted is being worked on by our technical team.

 

Further communications will be through the case ticket. 

Have a great day! 


Mark
Zoom Community Team
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