Zoom Phone - complicated and frustrating sign up + extremely unpleasant CS

[nickccc]

Hello

I have Zoom One Pro and am interested to add Zoom Phone. When I click on it to upgrade however it shows only US/Canada or Australia/New Zealand as options for calling plans. I called Customer Support for help on how to get a UK calling package but the customer representative was so rude I am now considering looking elsewhere.

Some clarity on this as well as pricing would be very welcome failing which I will definitely be going with an alternative provider. 

Thanks

[nickccc · Accepted solution]

I have finally managed to puzzle this out via a much friendlier, helpful and knowledgeable sales person on chat. He explained that the UK/Ireland option is not available to order online due to changes in regulations. As such it is necessary to contact sales and have an account manager assigned. This however is not fully explained on the relevant sign up pages and indeed there is inconsistecy and omissions between these which obviously leads to confusion. I accept these sorts of things can happen, however I am still a little sore from the bruising phone call earlier with the very rude agent. Anyway at least now after many hours of trying to get somewhere things are a little clearer.

[Frowzy]

Did you get a Zoom phone set up?  I'm tearing my hair out here, I'm two months in, paid up front, can't get an answer from customer service.  Today they've come back and told me that they can't supply a phone to me here.  Did you find an end to this nonsense?

[nickccc]

No. Gave up on them in the end and went with RingCentral who have proved very reliable and helpful. They are a little more expensive but that's fine if it means less hassle. Sorry to hear of your plight. Hope you resolve things one way or another. Hopeless service!