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Still Receving Calls when in a Zoom Meeting

LBellCCI
Newcomer
Newcomer

‎2023-01-31 11:05 AM

Using the Windows client we are still receiving calls while in a Zoom meeting even though we have the "Hide incoming calls while in a Zoom meeting" box checked.  This is not limited to call queue calls.  What am I missing?

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1 REPLY 1

sachinzoom
Community Champion | Employee
Community Champion | Employee

‎2023-01-31 01:55 PM

Hello, If this continues happening, I recommend you submit a ticket with Zoom support (https://support.zoom.us/hc/en-us/requests/new)  and send the client logs following this link:

 

 

https://support.zoom.us/hc/en-us/articles/360037195152-Sending-meeting-or-webinar-problem-report-and...

 

Hope that helps resolve your issues

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