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Sharing Call recordings

hsmith
Zoom Partner
Zoom Partner

Hi All,

 

I'm wondering if there is a way to grant users (non admins) privileges to review other users call recordings. For example I have Becky, Sarah, Jason, and Jim all in the same team. If Becky is talkings to customer xyz and customer xyz references a conversation he had with Sarah, does Becky have the ability to go and see ALL of Sarahs call recordings? I'd prefer for these users not to have to reach out to me as it would make my Job alot harder

9 REPLIES 9

enielsen
Creator I
Creator I

You should be able to go to a given user's Policy 'Personal Voicemail & Videomail' and update the Member list as needed.

hsmith
Zoom Partner
Zoom Partner

And this would give the user access to other users call recordings, correct?

 

enielsen
Creator I
Creator I

Yep

enielsen
Creator I
Creator I

oh oops I was talking about voicemails, I think there is a similar access control setup for recordings....

hsmith
Zoom Partner
Zoom Partner

Is it possible you can send me a screen shot of what that would look like

enielsen
Creator I
Creator I

Yep there are 2 different ones, one for Automatic Recording and one for AdHoc Recording

enielsen
Creator I
Creator I

I assume you mean show what it would look like to the user wanting to see someone else's recordings? I believe one has to access them via the Web Portal in the Personal/Recordings section if I remember correctly.

hsmith
Zoom Partner
Zoom Partner

Thank you!! SO long story short I can grant my users access to other users call recordings, correct?

enielsen
Creator I
Creator I

Yep you should have no issues with that.