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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

SMS tab missing from Zoom phone

Ashhbc
Participant
Participant

‎2024-04-25 08:49 AM

I have a user who I have added the SMS feature on their profile. We add the SMS feature by user and I have added their number to an existing campaign. I am able to send the user an SMS message without it being rejected. The tab is still not appearing on Zoom phone. The user has checked for updates and signed in/out of Zoom and still nothing. I added another user recently following the same process and did not experience any issues. Any ideas on where else to check?  Does it make a difference if the user has a basic license vs being fully licensed?

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1 REPLY 1

AnderV
Zoom Employee
Zoom Employee

‎2024-04-25 10:07 AM

Hello there,

Please ensure that the user meets all the requirements to use SMS as pointed out in this Knowledge Article. Should the issue persist, open a ticket with our Support Team so they can assist you.

Happy Zooming!