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Microphone issue

Amir123
Newcomer
Newcomer

‎2024-12-04 01:16 PM

Dear Zoom Support Team,

 
I am experiencing audio disconnection issues while using the Zoom app on my Blackview tablet. The issue occurs during meetings, where the audio stops unexpectedly or does not connect at all.
 
Here are the steps I have already tried:
 
1. Checked and enabled microphone permissions.
 
 
2. Verified the device volume is not muted.
 
 
3. Restarted the app and my tablet.
 
 
4. Ensured I have a stable internet connection.
 
 
5. Updated the app to the latest version.
 
 
 
Despite these efforts, the issue persists. Could you please assist me in resolving this? If you need additional information about my device or the app version, let me know.
 
Thank you for your support!
 
Best regards,
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