cancel
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Keep getting message: "Failed to Connect to Zoom"

CWeiss
Newcomer
Newcomer

I have an LG Android phone with the Zoom app installed to be able to answer work calls.  For awhile it worked, but now every time I try to log in, I get this message: "Login Failed. Failed to connect to Zoom." I have updated the app, removed some apps from my phone, restarted my phone...Nothing works.

3 REPLIES 3

sparrow
Community Champion | Customer
Community Champion | Customer

Have you tried logging into zoom.com with those same credentials to be sure they're correct? 

Yes, and I just double-checked.  I can log in just fine on my computer.

Yes, and I just double-checked again.  I can log in just fine everywhere except my phone.