How to route or transfer calls automatically by caller area code or region?

[Rmourao]

I have two users in Zoom Phone who handle calls from different Canadian provinces.

• User A only handles clients from Ontario and Quebec

• User B only handles clients from Alberta and British Columbia

I would like incoming calls to be routed automatically based on the caller’s area code. For example, if the caller’s number is from an Ontario or Quebec area code, the call should go to User A. If the caller’s number is from an Alberta or British Columbia area code, it should go to User B.

Is there a way in Zoom Phone to route or transfer calls automatically by caller area code or region, and if so, how can I set this up?

[sparrow]

There isn't a method to do just that. Unfortunately, you're most likely going to need Contact Center to accomplish any advanced routing such as this. 

[Rmourao]

Thank you sparrow.

I thought that Zoom offering so many routing options, to accomplish something like that should be simple. So in the case I want to implement an inbound voice AI agent, the only way to achieve this is by forwarding the call (any calls)...