cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

How to have auto-attendant answer shared group silently - no ringing?

rsclark
Explorer
Explorer

Our zoom phone shared group line rings several times BEFORE the auto-attendant takes over, which is unlike any VOIP system we've had.   How do we silence that initial ring, but maintain ringing after extension choice?  

Note; we only have two assigned numbers, one of which is used for the shared line.  

1 REPLY 1

FORE-Craig
Expert
Expert

Hi @rsclark 

 

I'm not sure that I understand what you mean. 

 

Do you have your Auto Receptionist set up with an Interactive Voice Response (IVR) menu to provide automated extension choices, but it is ringing before the IVR starts?

 

If not, please explain what you are trying to accomplish a little more broadly!

 

Thanks!

 

Craig