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Getting doubled up inbound calls in Zoom?

eastanin
Newcomer
Newcomer

‎2024-07-12 09:25 AM

We started getting this issue today and I cant find any information if this is known by Zoom or if there is a larger issue here.

 

When we take inbound calls to Zoom whether a BYOC across our enterprise SIP trunks from our own SBCs that feed to Zoom or Zoom dedicated DIDs so the routing is cell phone > PSTN > Zoom we are seeing that we get back to back missed calls showing up for a single inbound call to Zoom and then eventually the 3rd call rings through to the client. The other related issue is similar where we get a missed call showing then getting 2 simultaneous calls inbound at the same time for the single call that was sent from the cell phone.

 

Not sure what is going on but we have narrowed the issue down to Zoom via cell phone to a Zoom DID test.

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