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Zoom AI Companion2023-04-13 11:54 AM
I have set up my system to forward to my cell phone and it is not working. From everything I can see the settings are correct but it is not working.
Solved! Go to Solution.
2023-04-13 08:05 PM - edited 2023-04-14 06:47 AM
Hi Loren,
You are welcome! It appears that maybe with all the settings the way they are set, it is confused. 😊
In the Zoom mobile app Settings, I would turn OFF the Call Forwarding.
Please let me know if you that works out for you.
2023-04-13 09:12 PM
That did not work with those changes.
I only have one line and my company number shows as the number 1(760) 602-xxxx #100
like 100 is an extension or? I don't have extensions. Just one person on this setup.
could that be the problem?
It will not let me edit that anywhere I can see.
2023-04-13 09:22 PM - edited 2023-04-14 06:47 AM
Hi Loren,
Yes, that is probably the issue.
In the Zoom web portal go to Admin > Phone System Management > Auto Receptionists , you should see an Auto Receptionist listed, click its name, then in the Profile section set the Business Hours to "24/7", Greeting Prompt to "Disable" and the Route to to "User" (you may have to scroll UP in the list) and then select your User Name/Ext in the box below, and then save.
That should fix it, with what you did in the previous steps. 🤞
Please let me know if that resolves it for you! 😊
2023-04-13 12:18 PM
If you reply with a screenshot of the Call Handling section under Phone > Settings from the Zoom web portal, I would be happy to see if something needs to be modified. Please black out any personal info on the screenshot.
Is it your intention that the calls be directed to the Zoom app on your cell phone, or the native cell phone app and number? Do you want it to try your desktop app or desk phone before it transfer, or go immediately to the cell phone?
2023-04-13 03:48 PM
Craig, thank you for the response. I want it to go straight to my cell, I do not have a phone appliance at the office, everything runs through my mobile. I have this old office number I used to use and so that is the number I had ported to Zoom for this purpose. It goes straight to a Zoom voice answer right now. So it is not even rining to me.
2023-04-13 08:05 PM - edited 2023-04-14 06:47 AM
Hi Loren,
You are welcome! It appears that maybe with all the settings the way they are set, it is confused. 😊
In the Zoom mobile app Settings, I would turn OFF the Call Forwarding.
Please let me know if you that works out for you.
2023-04-13 09:12 PM
That did not work with those changes.
I only have one line and my company number shows as the number 1(760) 602-xxxx #100
like 100 is an extension or? I don't have extensions. Just one person on this setup.
could that be the problem?
It will not let me edit that anywhere I can see.
2023-04-13 09:22 PM - edited 2023-04-14 06:47 AM
Hi Loren,
Yes, that is probably the issue.
In the Zoom web portal go to Admin > Phone System Management > Auto Receptionists , you should see an Auto Receptionist listed, click its name, then in the Profile section set the Business Hours to "24/7", Greeting Prompt to "Disable" and the Route to to "User" (you may have to scroll UP in the list) and then select your User Name/Ext in the box below, and then save.
That should fix it, with what you did in the previous steps. 🤞
Please let me know if that resolves it for you! 😊
2023-04-13 10:01 PM
That worked. Thank you for your help, I really appreciate it!
2023-04-14 04:39 AM - edited 2023-04-14 06:48 AM
Yay! I’m glad that we were able to sort it out for you, Loren!
Would you please mark my responses with the steps necessary to resolve the problem with “Accept as solution”, so that others who search the community with a similar problem in the future will know what to look for to adjust their own settings!
Thank you!