cancel
Turn on suggestions
Showing results for 
Search instead for 
Did you mean: 

On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Enabling SMS call queue on account

ZoomSandbox
Newcomer
Newcomer

‎2022-11-17 05:52 AM

Hi,  I am looking to enable SMS call queue on my account. But I don't see the SMS toggle in the policy settings under Phone System Management -> Call Queues as mentioned here(point 5 highligted below)

 

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone System Management then Call Queues.
  3. Click the name of the call queue you want to edit.
  4. Click the Policy tab.
  5. Click the SMS toggle to enable or disable it.
  6. (Optional) If you enabling SMS, change these settings:
    • Allow International SMS: Allow users to send SMS to international numbers. See the frequently asked questions for SMS for more information.
    • Except for specific members: By default, all call queue members and managers can send or receive SMS messages using phone numbers associated with the call queue. Click View or Edit to disable this f
0 Likes
1 REPLY 1

FORE-Craig
Expert
Expert

‎2022-11-17 06:34 AM

Hi @ZoomSandbox 

 

Do you have the Zoom Phone Power Pack add-on activated on your user accounts?

Do you have a Phone Number (DID) associated with the Call Queue?

 

 

Craig
Top