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Do outgoing Zoom Phone calls made from the desktop client automatically open in Salesforce?

david-blitz
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Newcomer

‎2023-01-23 01:46 PM - last edited on ‎2023-08-09 01:40 PM by Community Moderator | Employee

Hello,

 

We have an organization where outgoing Zoom Phone calls are made from another system, which launches the call in the Zoom desktop client. If we have the Zoom Phone integration setup in Saleforce, and a browser tab with Salesforce open, will we have the option to switch to the phone widget in Salesforce after the call has been made from the desktop client? Or alternatively, will a call auto-log?

 

This is a hypothetical for a prospective client, I currently do not have access to this setup in order to test.

 

Many thanks,

David

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