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Dial by Name Directory has emails instead of first names

timp3000
Newcomer
Newcomer

Looking at our company directory a few employees have their emails listed as their first name. Last names are correct. How do I change this? I tried in user profiles but their first names are listed correctly there. Thank you!

4 REPLIES 4

Calvo
Community Champion | Zoom Partner
Community Champion | Zoom Partner

Hi

what company directory you are reffering on?

Normaly the users that exists will be assined to a free number -> so no special setting are made for naming when it's been assigned _> if there is something wrong with the names of your users you will have to look in their profile and change it there Profile

Let's be realistic. Let's do the impossible!

That's what's confusing.  Their emails are listed as their first names in the directory. When I go to the user profile to change it, it is listed correctly. 

 

Directory: company email        Last Name

User Profile: First Name     Last Name

Calvo
Community Champion | Zoom Partner
Community Champion | Zoom Partner

hmm, can you try to create a new user just to test if you get everything right? Then assign a new number and check if it behaves the same

Let's be realistic. Let's do the impossible!

Calvo
Community Champion | Zoom Partner
Community Champion | Zoom Partner

But I think you will need to inform the support to get this solved

 

Let's be realistic. Let's do the impossible!